Review Authenticity & Fraud Prevention Policy

At BreakoutLabs, we believe in the power of real customer experiences. Our mission is to help people stop guessing with skincare and start testing with science — and that same commitment to truth guides how we handle reviews.

Our Standards for Authentic Reviews

We welcome honest feedback from verified customers. All reviews on our platform must:

  • Come from individuals who have purchased or used BreakoutLabs products
  • Reflect genuine personal experiences
  • Be free from profanity, threats, or discriminatory language
  • Not contain spam, promotional content, or affiliate links

What We Consider Fraudulent or Spam Reviews

We actively monitor for and remove:

  • Fake reviews: Submissions from individuals who have not purchased our products
  • Incentivized reviews: Reviews offered in exchange for compensation (unless properly disclosed)
  • Competitor manipulation: Reviews posted by competing brands to harm our reputation
  • Bot-generated content: Automated or AI-written reviews
  • Duplicate reviews: Multiple submissions from the same customer
  • Irrelevant content: Reviews unrelated to product performance or customer experience

How We Detect Fraud

Our fraud detection system includes:

  • Cross-referencing reviews with verified purchase data
  • Automated pattern detection (suspicious timing, duplicate language, IP tracking)
  • Manual review by our customer experience team
  • Third-party review platform verification (if applicable)
  • Community reporting tools

Our Moderation Process

  • Flagged reviews are investigated within 24-48 hours
  • Confirmed fraudulent reviews are removed promptly
  • Legitimate negative reviews are never suppressed
  • Customers are notified if their review is removed (with explanation)

Dispute & Reporting

If you believe a review violates our policy, or if your review was removed in error, please contact us at:

📧 info@breakoutlabs.co
Subject Line: "Review Policy Inquiry"

We review all disputes within 3-5 business days.

Our Commitment

We do not suppress negative reviews. Constructive criticism helps us improve. We only remove content that violates this policy or applicable laws.

Last Updated: 01/05/2026